We decided I would pay the balance due and it would get fixed later because I didnt want to be penalized for not paying my bill.Next bill comes and now my statement shows Im billed for both addresses, old and new for a total of $396.65. The lady on the phone said she then put the transfer in for me and that Id either be credited or have a balance due after they back everything and adjust my usage. After calling customer service on 3/1/23, I was told the systems were down and none of the transfers went through. When I received my bill, my statement showed I was being charged for old address ($222.47) and the move never went through. Account # *************** I moved and put in a transfer of service online for old address to stop on 2/3/23 while start new address on 2/4/23.
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